Archive for July, 2008

Hope everyone is having a great week! Some quick updates coming to Zune support over the next few months. The support team here at Zune is looking to make the support system more efficient, combining online resources, phone support, and the community assistance from the Zune forums.

You’re also going to see additional online tools to help with support issues, tips and tricks, and how-to questions. Because we’re going to be adding more online and self-help support modules, the phone support system is going to shift to trouble-shooting and problem solving: issues with installation; setup; wired connectivity and sync; device repair issues; or issues with Zune Marketplace. For more details, head over to the support section on Zune.net

If you haven’t already, check out the Zune User’s Guide. It’s a great how-to on all things Zune, like software, Zune Marketplace, device questions and more.

Microsoft has internally released to manufacturing the version of Windows XP that it has tweaked to run on the One Laptop Per Child XO computer.

Microsoft Chief Software Architect Ray Ozzie foreshadowed a couple of still-to-be-released Microsoft’s cloud-developer services — “Zurich” and “Red Dog” — during his speech at the company’s annual Financial Analyst Meeting (FAM) on July 24.

Podcasting guru Paul Colligan writes about Zune and podcasting, around the New Media Expo coming up in a few weeks, and more. Check it out!

And speaking of Zune and podcasts, did you see the CNet article that named Zune the best MP3 player for podcasts? Not bad!

While more and more users are choosing “premium” versions of Windows, the opposite is happening with Office, Microsoft’s other cash cow.